Using the Farseer Help Center
Step 1: Visit https://support.farseer.io/
The first thing you need to do is open the Farseer support portal in your web browser or select “Help Center” within your Farseer instance next to your name in the bottom-left corner.
Step 2: Log in
If you already have a Farseer support account, log in using your username and password.
If you do not have a Farseer account, you cannot access this section and therefore cannot submit a new request.
Step 3: Quick access to the Help Center
After logging into Farseer, look for the chat icon in the bottom-right corner for quick access to the Help Center.
Step 4: Fill in the request form
After opening the chat, you will see all your recent tickets and quick access to categories of support articles by selecting “Help”.
For quickly submitting a request, choose “Create a support request”.
You can also open a new ticket by clicking “Send us a message”, after which you will be redirected to choose between “I want to submit a request” and “I have a question”.
Submitting a support request
When selecting “I want to submit a request”, a form for filling out the ticket will appear. Fill in all required information:
Ticket name
A brief title summarizing your issue.
Ticket description
Please describe the issue as clearly as possible, how it occurred, and what your expected outcome is.
Support Type
Select the type of request you want to submit:
Support Ticket – choosing this option opens the additional field “Category”, where you select the support category (explained below).
Change/Feature Request – related to changes in configuration, processes, or customizations not covered by the implementation agreement and requiring additional scope.
License/Account Request – requests for a new user license, password change, account closure, license transfer.
Category and Priority
These fields appear if “Support Ticket” is selected under Support Type:
Model Issue — issues related to models, structures, data, and similar.
Bug Report — system or workspace issues, display/input difficulties, or any unexpected behaviour.
Apps Issue — difficulties with the Apps module (e.g., app not launching, crashing, incorrect data).
Other — data copy to another workspace, backup/restore requests, license transfer, etc.
Ticket owner
Full name of the person submitting the request.
Organization name
Name of your organization.
Attachment
A screenshot or recording showing the issue as clearly as possible (if needed).
Link to workspace or sheet
Enter the URL of the tenant or the exact sheet, dimension, variable, or app where the issue can be clearly seen and reproduced.
Asking a question
By selecting “I have a question”, you can ask something like “How do I access Farseer?” — you will receive an automatic answer from the appropriate help article.
If at any point during the chat you want to submit a ticket, just type “I want to submit a ticket”, and the form will open again.
Step 5: Submit your request
When you fill in all the required information, review it to ensure everything is correct, then click “Create a support request” to send your ticket to the support team.
Step 6: Track the status of your request
After submitting your request, check your email for a confirmation. You can also track your request directly within the support platform by going to the “Tickets Portal”.
There you can see all your organization’s tickets as well as your personal tickets.
By clicking on the ticket ID, you can view its status.
Support will notify you about the next steps in resolving your issue or request.
Once an agent marks the ticket as “Closed”, each user receives a short satisfaction survey. Please fill it out so we can continuously improve our service.
These are the basic steps for submitting a request through the Farseer support platform. Follow the instructions and ensure you provide all relevant information so the support team can resolve your issue efficiently.